Contact us

Welcome

We have always been in the world of arts, the world of inventing, creating, dreaming. As a result, we started this label, named after our grandmother, changyun chen, the true designer and inspiration behind it all. So here we are - two years later, our goal is to create designs with clean and edgy lines.

Production with a conscience is one of our main priorities along with providing superior customer service - our ultimate goal is to spread beauty around us. We want you to experience the peace and love with which your garment was created, packaged and mailed to you. Thank you again for joining us on this journey!!

Shipping details

◀ Express FedEx/UPS Courier shipping for a safe and fast delivery! SIGNATURE required for delivery. If you'd like to WAIVE the signature requirement, please add a note to seller along with your phone number at checkout and include a brief note stating your understanding that if the tracking number indicates a delivery, we have fulfilled the order. We want to ensure we provide you with the best customer service possible, so whichever option works for you best, works for us as well.

We understand the signature requirement can be a hassle for many, but please bear in mind that we require signature for delivery to ensure the safest delivery possible!

Refunds, returns & exchanges

8, Return Policy: dress
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.

In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.

E-mail;dress.zibbet@yahoo.com